We want you to love your purchase, but if you have changed your mind you can return most unused or unwanted items, as long as you have your receipt or proof of purchase. You can also return items to address here. Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
Change of mind
If you have changed your mind, we may offer you an exchange or refund provided that the exchange or refund is made within 30 days of purchase and you are able to provide satisfactory proof of purchase (see below); and the merchandise is in sale-able condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered; and the item is not subject to the exclusions listed below. Please note that delivery and gift wrapping costs are non-refundable for change of mind returns.
Excluded change of mind items
Please choose carefully when purchasing merchandise designated as a clearance item (marked on Waggle and Co receipt as CLEARANCE) as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided.
Returns and exchanges will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:
- Custom made, monogrammed, personalised, and altered products.
- Items that have a tag that states no change of mind accompanying the product.
Please remember, if you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange. We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Waggle and Co may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
Proof of purchase
Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind:
- Online Tax Invoice (order confirmations will not be accepted)
- Packing slip included in all online purchases and click & collect
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from Waggle and Co. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined time frame. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service). Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay).
Please note, when returning merchandise totaling $1,000 or more and requesting a Tax Adjustment Note, your name, address and ABN (if applicable) will be required.
Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Waggle and Co research and analysis. It may be disclosed to state and territory departments upon request, as required by law.